Privacy policy
How Fleur Aesthetica collects, uses, stores and protects your personal and health information. Last updated: October 2026.
Fleur Aesthetica (“we”, “us”) provides cosmetic skin treatments at Level 1, 530 Milton Road, Toowong QLD 4066. As a health service provider we handle health information, and we are committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Contact details: your name, phone number, email address and date of birth (to confirm you are 18 or over).
- Health information: medical history, medications, allergies, skin concerns, consultation and treatment notes, consent forms, and clinical photographs taken with your consent.
- Booking and payment details: appointment history, deposits and payments (card details are processed by our payment provider; we do not store full card numbers).
- Communications you send us by phone, text, email or social media direct message.
Why we collect it
We collect only what we need to assess your suitability, provide safe treatment, obtain informed consent, keep accurate clinical records, manage bookings and payments, follow up after treatment and meet our legal and professional obligations. If you don’t provide the information we need, we may not be able to treat you.
How we collect it
Usually directly from you — when you book online, complete intake and consent forms, or speak with us. With your consent, we may receive information from another health practitioner involved in your care.
Online bookings (Setmore)
Our online booking system is provided by Setmore. When you book, the details you enter are collected and stored by Setmore on our behalf and may be stored on servers outside Australia. Please see Setmore’s own privacy policy for how it handles data. Please don’t include detailed health information in booking notes; we’ll collect it securely at your consultation.
Use and disclosure
We use your information for the purposes above. We don’t sell your information. We only disclose it to others when you consent, to service providers who help us operate (such as booking, payment, IT and record-keeping providers), to another health practitioner where needed for your care, or where required or permitted by law (for example, in an emergency or to a regulator). We won’t send you marketing without your consent, and you can opt out at any time.
Storage and security
Records are kept securely in electronic and/or paper form with access limited to authorised staff. We take reasonable steps to protect your information from misuse, loss and unauthorised access. Health records are retained for the period required by law (in Queensland, generally at least 7 years after the last service, or until age 25 for people treated as minors), then securely destroyed.
Website
This website does not use advertising trackers. Embedded services (Google Maps, Setmore and Instagram links) may set their own cookies when you use them.
Access and correction
You can ask to access the personal and health information we hold about you, or ask us to correct it, by emailing fleur.aesthetica@gmail.com. We’ll respond within 30 days. In limited cases permitted by law we may refuse access and will explain why.
Complaints
If you have a concern about your privacy, please contact us first at fleur.aesthetica@gmail.com or 0405 310 312 and we’ll try to resolve it within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992. Concerns about a health service can also be raised with the Queensland Health Ombudsman (oho.qld.gov.au).
Contact
Privacy contact: fleur.aesthetica@gmail.com · Fleur Aesthetica, Level 1, 530 Milton Road, Toowong QLD 4066 · 0405 310 312.
We may update this policy from time to time; the current version is always on this page.